Reference

Terms & Conditions on paitonewyorkmid

When you open an account with us, you're entering into a straightforward agreement about how deposits, withdrawals, gameplay and your account security work.

Account opening in secondsReal payment names: DANA, OVO, GoPay, QRISTransparent withdrawal rulesYour data stays secure
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paitonewyorkmid Terms & Conditions on paitonewyorkmid
REACH OUR TEAM

Getting Help With Your Account

Team online

Live Chat Support

Open the chat widget from your account dashboard. Our team responds during operating hours to answer questions about your terms, deposits, withdrawals and account settings. Response time typically under five minutes.

Email Support

Contact [email protected] for formal requests, document uploads, or account disputes. We reply within one business day. Use email to file withdrawal complaints or request account changes.

In-Account Help

Navigate to Account Settings > Legal & Terms to view your signed terms, see your transaction history, and download copies of agreements you made at signup. All documents are stored in your account for 24 months.

YOUR SECURITY PROMISE

How We Handle Your Data and Account

Data Encryption

Your personal information and payment details are encrypted end-to-end during transmission.

Withdrawal Verification

Every payout request triggers automatic ID checks and device fingerprinting to confirm it's really you.

Transaction Record Retention

We keep complete deposit, wager and withdrawal records for 36 months to comply with Indonesian financial reporting.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see which pages you visit (not what…

Dispute and Change Requests

To dispute a transaction or request account changes (email, phone, payment method), email [email protected] with your account number.

Consent and Opt-Out

You consent to these terms when you click 'I Agree' at signup. To withdraw consent for non-essential communications (promotions, surveys)…

Frequently Asked About Our Terms

Email [email protected] with your account number and reason. We'll verify it's really you, cancel any active bets or bonus terms, calculate your balance, and process a final payout within five business days. Your data is retained for 36 months for compliance, then deleted unless you request early deletion.

Yes. Go to Account Settings > Payment Methods to add DANA, OVO, GoPay or QRIS accounts linked to your name. First withdrawal must match your registered ID; after that, you can switch between verified methods. Changes take effect immediately.

Minimum withdrawal is Rp 50,000 and maximum is Rp 50,000,000 per day. Weekly limit is Rp 200,000,000. These caps exist to reduce fraud risk and comply with Indonesian banking guidelines. Contact support if you need a temporary increase for a specific payout.

Yes. If your connection drops during a live Baccarat or Dragon Tiger hand, the bet stands and is settled according to the live outcome. We log your connection timestamp; if a platform fault occurs, we'll refund the bet within one business day after investigating with our streamer.

DANA and OVO deposits usually clear within 30 seconds after you confirm the payment on your phone. GoPay and QRIS deposits take under two minutes. If your deposit hasn't appeared within 10 minutes, check your payment app to confirm the transaction succeeded, then contact support with your receipt reference.

We'll email you 14 days before any material change takes effect. Material changes are updates to payment methods, withdrawal rules, or dispute procedures. Minor updates (contact info, support hours, legal boilerplate) may appear without notice. Continued account use after the 14-day notice period means you accept the new terms.

Yes. Indonesian data protection law lets you request your personal data. Email [email protected] with 'Data Access Request' in the subject line and your account number. We'll provide your data in a readable format within 14 days at no cost.

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